1. Definitions

Here are the details of key defined terms used in the agreement.

Access: Permit to use the subscription services as explained in the agreement.

Additional Features: If you request an additional order, you will be able to get some additional features of the subscription service.

Affiliate: An entity having ownership of more than 50% of voting securities.

AUP: Acceptable Use Policy.

Availability: Duration of getting the subscription services available. Our service availability will be for 24 hours for all days. There can be exceptions in case of scheduled or immediate maintenance or downtime.

Billing Period: The period for which you are entitled to prepay fees under an Order Form.

Contractor: Sovereign consultant, who is not an opponent of DotcomPal.

Communication Services: Online Communities, blogs, forums, social media channels like Facebook, Twitter, LinkedIn etc.

Confidential Information: Information (oral or written) provided by the discloser to the receiver does not become public

Contact: Individual whose contact information (name, online username, phone number, email address etc.) is stored by you in the subscription services.

Consulting Services: : Services provided by us including training, installation, integration etc.

Crowdsourced Data: Information submitted by you to update data in our database.

Customer Data: Data submitted by or on the behalf of the customer to the services.

Customer Properties: Through which customer uses the Services to communicate with People.

Dashboard: User Interface of DotcomPal by which customer can access the services through web or mobile app.

Documentation: Technical user documentation delivered with services.

Email Send Limit: Number of E-mail you can send in a month.

Enrichment Data: Data that we give you in the form of Subscription Service and Crowdsourced Data.

Feedback: Your comments, questions, suggestions etc. regarding the products and services.

Free Services: Services provided by us on trial (free) basis.

Laws: Includes all laws i.e. local, state, federal, international etc. regarding data privacy and data transfer.

Maximum Contacts: Total number of contacts you are allowed to use with the subscription service.

Order Form: Order Form: Online subscription process by us. These orders are completed through online payment.

People: Potential Customers, end users of customers, visitors of the website.

Permitted User: : Authorized employee or its affiliate

DotcomPal Content: Complete info, data, text, messages, software, sound, music, video, photographs, graphics, images, and tags that we include into our Subscription or Consulting Services.

DotcomPal App: Mobile app or desktop software that is made available by us.

DotcomPal Code: JavaScript code, software development kits (SDKs) provided by DotcomPal for the positioning on Customer Properties.

Sensitive Information: Credit or debit card numbers, personal financial account information, Social Security numbers, passport numbers; driver’s license numbers, passwords, physical or mental health condition etc.

Subscription Fee: Amount payable for subscription services.

Subscription Service: Web tools, applications and platforms that you subscribe through an order form.

Subscription Term: Initial term of the subscription you have made.

Taxes: Sales, GST, value added, domestic or foreign levies or taxes.

Third Party Products: Product and services provided by third parties that is used with subscription services.

Third Party Sites: Third party websites linked within the subscription services.

2. Our Services

Service Provision: Services will be provided based on subscription made by the customer for a predetermined term (subscription term mentioned in the order form).

Service Access: The customer can use the services and products for its own benefits as per the terms and conditions stated in the agreement.

API Keys and Passwords: If customers are provided with API’s and passwords, they need to keep them confidential. Only the customers will be responsible for the activities permed using their user ID and passwords. The usage of the APIs is monitored by the organization.

Trial Subscription: If customers get free access to the services, they can use them for a certain period given by us. These subscriptions are offered so that the customer can decide whether they should opt for the paid version or not. Trial subscription may not include all the features of the product or services as it is a limited version. If customers do not go for the paid version the subscription will end as per the trial period.

3. Fees and Payments

The fees and payment section for transactions will be handled by Saglus only. There will be no third party responsible for it and all decisions and amendments will be taken care of by DotcomPal itself.

Subscription Fees: The subscription fee remains unchanged during the complete subscription term. It will change in case you exceed your maximum contact limit, email limit, user and application limit, upgrade your services, subscribe to additional features etc.

Credit Card Payment: While making payment through credit card, make sure you are permitting us to use your credit card for all payable fees during the subscription term.

Payment Information: You must keep your contact, billing and credit card information updated. If there is any change, make sure you update the same in the billing page within your account.

4. Termination/Renewal & Refund Policy

Term and Renewal: The initial subscription period for your product/services will be mentioned in your subscription order. Your subscription will automatically be renewed for the pre-decided term. And, if you want to cancel the subscription, you must provide within the obligatory timeline as stated in the subscription order form.

No Premature Termination: Your subscription term will not end before the date mentioned in the order form for expiration. And, there will not be any refund if you want to end the subscription before the subscription term.

Termination of Free Services: DotcomPal keeps the right to limit or suspend the trial subscription or free services at any time without giving you any information.

30 Day Refund Policy: If you are subscribed for any of our services, you have 30 days to try it & ask for refund if not satisfied. If you utilise our services for more than 30 days, we are not liable to pay full or partial refund for the services you consumed.

5. Limited Warranty

For the customers benefit, we assure you that the services will be effective along with the proper documentation. All services and professional services are provided "as is". neither DotcomPal nor its suppliers make any other warranties, express or implied, statutory or otherwise, including but not limited to warranties of merchantability, title, fitness for a purpose or noninfringement.

DotcomPal does not warrant that customer's use of the services will be uninterrupted or error-free, nor does DotcomPal warrants that it will review the customer data for accuracy or that it will preserve or maintain the customer data without loss or corruption.

Except for excluded claims (defined below), neither party (nor its suppliers) shall have any liability arising out of or related to this agreement for any loss of use, lost data, lost profits, failure of security mechanisms, interruption of business, or any indirect, special, incidental, reliance, or consequential damages of any kind, even if informed of the possibility of such damages in advance.

6. Indemnification

We assure that we will protect our customer against any false claim by third party and indemnify the customers against any damages on the basis of the following.

1. Written notice of the claim.
2. The exclusive right to control and direct the investigation, defence and settlement (if applicable) of such claim.
3. All reasonably necessary cooperation of Customer

7. Downgrades and Modifications

There might not be any need of downgrading your subscription, but if you want to avoid extra charges, you need to purchase the suitable level of subscription service as per your necessities.

To limit the subscription, you can downgrade them when you go for renewal for the subscription.

The subscription service is modified from time to time. Changes are in the form deletion or addition of some features. The functionality of the full-service subscriptions is not changed but in the limited time/free subscription, there might be some changes regarding the features or functionality.

8. Customer Data & Support

If you have paid complete fee for the full-time subscription, you can temporarily retrieve the subscription services or get the copies of the services by making a written request within 30 days of subscription expiry. You can be asked for a re-activation fee by us. But after 30 days, we won’t be able to provide you the Customer Data.

Our email, phone and in-app support will always be available for you only if have availed subscription for our Professional/ Enterprise products. Call support will be available 24*7. And, you can send email and other queries by following the link support@dotcompal.com. The responses will be provided during the call support answers only. Your answers to queries will generally be provided on the next working day.

You access to the subscription could be banned if we found you have acted as misusing the subscription or abusing our representatives.

9. Non-Renewal Notice

According to our terms and policy, your subscription will be renewed automatically. To cease the According to our terms and policy, your subscription will be renewed automatically. To cease the renewal, you must provide us non-renewal notice in writing within 10 days before ending the subscription.

If you also wish to discontinue the free subscription term, you can close your account.

10. Confidential Information

The receiving party will agree-

1. It will safeguard the Confidential Information like its own confidential information of similar nature.
2. There will not be any usage of the Confidential Information for any purpose other than what mentioned in the Agreement.
3. It’s not going to reveal the Confidential Information to third party except our third-party service providers.
4. The access to the Confidential Information will be limited to its employees, contractors, advisors and agents.

11. Anti-Spam Policy

This information Is about spam policy we follow for https://www.dotcompal.com ,So Please read it carefully.

If you are using our services for spreading bulk emails, spreading/sharing content/documents using our MyDrive or running any marketing campaigns using any of our service, you must read and follow this Anti-spam Policy.

About Spam:

For different organizations, the definition of spam is also different. Here are some examples of spam, which we consider under Spamming –

1. To send out any irrelevant content.
2. To post unrelated links to your website.
3. A mail sent to an invalid email address which doesn’t exit.
4. Mail sent to an email address without a domain name.
5. Any message that contains false information.
6. Content that introduces viruses, harmful code on the internet.
7. If your IP address was used by somebody for spam & you are using that IP address to send email, then that message is called spam.

These aren’t the only thing we might consider spam.

The website owner doesn’t allow other party to utilize its services for getting any details of its customers or subscribers. Also, nobody is permitted to harm any properties of the services and to interfere with other party’s use of services.

Anti-spam rules

Anti-spam policy warns that spam-filtering technologies will be used by our screen to filter out the spam messages. This policy includes a brief discussion on user created spam.

Your obedience with this anti-spam policy helps us to ensure that you will give us the best email deliverability, we will assure you to provide highly satisfied services.

This policy is applicable for all our services that are used to send bulk messages, content sharing & storage & marketing automation, then each message or content should contain a legal name of authorizing party with a legal business registered number.

This policy does not allow sending emails to this website or through this website. Violation of the policy may result in civil, criminal, or administrative penalties against the sender and those who were assisting the sender.

Anytime we can ask you to prove that you have permission to send emails to those email addresses that you have imported from our services.

This policy helps you to define spam as you must know what will happen if you use the service of spamming. If you use our services, you must have knowledge about our Anti-Spam policy, and you must agree with all the terms and conditions.

If any unauthorized use is found by any individual, the website owner can take action against him in the form of blocking his IP address or terminate his/ her account without prior notice on any service which it determines.

If we find out that you are using spamming, with your account, we can take the following actions-

1. If you cause any obstruction to the services of our other customers, then we can recover the penalty.
2. We can cancel all of your services.
3. We can dismiss your account.
4. We can refuse to refund your money.
5. We can take some legal action against you.

If you are using our services, it signifies that you are accepting this Anti-Spam Policy. It’s also implied that you are aware of this Anti-spam policy, and any changes made must be clear to you through the process of regular checking.

12. Other General Terms

Assignment: : No party can assign the agreement without the written consent of the other party. It can be done in the case of a merger, reorganization, acquisition, transfers etc. If any party transfer or assign the agreement without authorized consent, it will be declared null and void.

Severability: If any of the agreement is declared invalid by authorized court, the provision will be limited to the minimum extent necessary so that this Agreement will otherwise remain in effect.

Dispute Resolution/Arbitration: In the case of dispute, claim or disagreement, the parties shall first try to solve the dispute on their own. The complaining party should provide a written notice to the other party as “Initial Notice of Dispute”.

As per the notice both the parties will consult each other, in order to reach a solution.

Within 30 days of the receipt of initial notice of dispute. If they are unable to do so, it will be resolved through the laws of India.

All legal issues are subject to jurisdiction of District and Session Court Kota, Rajasthan only.

If you have any query regarding our Policy, please contact us by visiting this page on our website.

However, if you are still looking for more information, then you can contact us through one of our preferred contact methods:

Email: support@dotcompal.com
By visiting this link: https://www.dotcompal.com

We have our registered office at –
Saglus- 2-ka-3, 2nd Floor, Chauthmata Tower, Teacher’s Colony, Kota, Rajasthan, 324005.